FAQ

You can reach us via: Email: info@talotsing.com Phone: (626) 615-0262 In-app Chatbo

You can delete your account from the My Account section in the app. All associated data will be removed unless required for legal or financial recordkeeping.

We use secure SSL encryption, PCI-compliant payment processing, and trusted third-party tools. Your data is never stored in plain text or shared without consent.

Account login is done using email OTP verification. You don’t need a traditional password. Just enter your email and verify with a code.

You can browse as a guest, but you’ll need to register or log in at checkout to complete your purchase.

If your payment fails, your order will not be placed. Please retry using another card or contact your bank.

Yes. You can add a predefined or custom tip during checkout. This amount goes directly to the assigned driver.

Yes, sales tax is included in the item prices where applicable.

You can cancel your order within 7 days, if it hasn't been dispatched yet. Order modifications are not currently supported.

Promo codes can be applied during checkout. Just tap “Apply Coupon” and enter your code.

We accept payments through any major credit and debit cards.

Once your order is delivered, you can rate and review the item through the My Orders section. You can also upload up to 3 photos and 1 video along with your review.

Sizes vary by item. Most products offer a full range including smaller and plus sizes. Refer to individual product pages for availability.

A Size Guide is available on each product page, including size charts and fit information.

If the selected item for exchange is unavailable, you’ll be offered the choice of a full refund or waiting for restock.

Yes. Once you schedule an exchange, the status will be visible in the My Orders section under the "Exchange" tab.

Yes. You can exchange items for different sizes or colors. The platform will coordinate pickup of the old item and delivery of the replacement, free of charge.

Refunds are processed within 24–48 business hours from cancellation or return approval. Processing time may vary slightly based on your payment provider.

Returns must be initiated within 7 days of receiving the item.

You can request a return or exchange directly from the app. For more details, visit our Return Policy.

We accept returns within 7 days of delivery for unused items in original packaging. Exchanges can be scheduled in-app, and the store covers shipping for exchanges.

Yes. Your order summary and digital receipt will be available in the My Orders section of your app profile after checkout.

If you miss your scheduled pickup or delivery, please contact our support team directly via email, phone, or the chatbot.

Yes. You can choose a delivery or pickup slot based on available dates and times during checkout.

You’ll receive a confirmation email and a push notification inside the app once your order is successfully placed.

Yes. You can browse and shop as a guest. However, registration is required at checkout to complete your order.

Yes, shipping addresses can be changed before the order is dispatched. Contact our support team or use the in-app chat.

No, we do not offer international shipping at this time.

We ship orders within the U.S. using UPS. Available shipping methods include standard delivery, and variable-rate delivery based on the selected delivery date.

Standard delivery takes 2–7 business days after dispatch. Orders are usually dispatched within 2 business days of payment.

No, same-day or expedited shipping is not currently available.

Once your order is shipped, you'll receive a tracking link via email and inside your app account. You can follow your shipment in real time.